Next
Generation
of Excellence for Integrated Facility Services and Solutions

About Us

UG2 is proud to be a citizen of our clients' industries and an extension of their management team, helping them achieve their most demanding portfolio goals and objectives

Louis J. Lanzillo, Jr., the former President and Vice Chairman of UNICCO Service Company and former Chief Executive for the Americas and Europe for a Global provider of Property and Engineering Services has a vision; to create the next generation of leadership in the facility service industry and do it with the most talented people he knows. UG2 is that vision brought to life.

UG2 senior management has over 250 years of combined industry experience. They have worked together for over 20 years, building a family type relationship with both clients and staff. Locally owned and privately held, UG2 is focused on providing unparalleled solutions and services to its clients in the commercial, corporate, education, retail, public venue, healthcare, life science and industrial markets. UG2 currently provides Facility Services to the New England and Mid-Atlantic marketplaces.

The “U” in UG2 represents the invaluable experience Lou has gained from building a Boston-based Service Company into the facility service industry leader. “G2” refers to the creation of the next generation of industry leadership through innovation, service and thought leadership.

Simply put, UG2’s mission is to be the preeminent provider of comprehensive integrated facility services and solutions to the world’s most discriminating clients. In doing so, UG2 aims to be the benchmark that other service providers will be measured against.

Services & Industries

UG2 utilizes a strategic and programmatic approach that delivers operational excellence for every service, industry and individual client we serve
Service lines:
Operations & Maintenance
We rely on the time-tested best practices of our managers and highly-skilled technicians to drive our culture of top-tier performance. This enables our clients to realize quality solutions through efficient and effective operations.
Green Cleaning
Our sustainable cleaning practices ensure a safe and comfortable environment. Our programs are customizable so we can deliver best in class results that exactly match our clients’ needs and priorities.
Office Services
From managing on-site copy centers to providing mail services, our tailored solutions are always client-centric. We align our programs with the strategic and environmental goals of our clients.
Logistics
Effectively managing personnel transportation to optimize our clients’ supply chain effectiveness is a key component of UG2’s menu of service offerings.
Mobile Maintenance
UG2 offers a full fleet of vehicles and mobile technicians to enable our clients to focus on their core business. We have trained technicians with specialized certifications and trade licenses to supplement your maintenance team on a semi-permanent or permanent basis. In addition, our team is available 24/7/365 to immediately resolve your emergency HVAC, electrical and mechanical issues.

Emergency Response Services
We know every minute counts when disaster strikes. Our 24/7 emergency response teams are on call to minimize business interruption and be there when you need us.
Integrated Facility Management for Education
Our management team has extensive background in providing industry-leading solutions for educational facilities of all types. Our understanding of our clients’ institutional goals makes us true citizens of the industry.
Energy Services
Through evaluations, utility tracking and monitoring, and invoice review and validation, we ensure that our clients are apprised of the latest energy-saving technologies available and feel comfortable that their utility consumption are managed effectively.
Industries served:
Commercial
We understand the importance of enhancing the value of the property for the most discriminating property management clients, REITs and building owners. From Class A office buildings to office parks and industrial settings we set the benchmark for the industry standard of clean and comfortable office space.
Corporate
From the parking lot to the board-room, your corporate office should embody and exhibit the values and quality of your company. UG2’s full line of facilities services exceeds our client benchmarks by consistently managing our clients’ corporate facilities to the highest industry standards.
Education
From K-12 through Higher Education, a clean and safe environment is crucial to the success of any educational institution. Using time-tested maintenance operations and housekeeping and grounds programs, UG2 prides itself on understanding the culture of the educational market and becoming a part of each school’s community.
Retail
UG2 recognizes that a good first impression is essential to a positive customer experience at your property. With our years of experience maintaining high-traffic retail space, and our extensive retail cleaning and maintenance program offerings, we ensure that your property makes a great first and lasting impression.
Public Venue
From convention spaces to sports venues, we know that the right surroundings are essential to your guests and fans having a pleasant experience. UG2 ensures that your public entertainment spaces provide a clean and comfortable setting to create memorable experiences for your visitors.
Life Science
We know that operational uptime of lab equipment and the highest standards of cleanliness are critical when maintaining Life Science facilities. Our team has a clear understanding of these needs and applies proven operating best practices to extend the life of your equipment and optimize the quality of your results.
Industrial
UG2 leverages technology and industry-leading standard operating procedures to drive optimal equipment uptime for our industrial and manufacturing clients. We have the experience and time-tested results to maximize your facility service spend and improve your operating efficiency.
Health Care
UG2 understands that maintaining a healthy and safe environment is critical for our health care clients. By providing integrated facility and transportation and logistics services, you can be sure that we will create a positive experience for your patients and your staff.

Solutions

UG2 believes that People, Process and Innovation are the keys to successfully address each client's unique business requirements
People:
UG2 is in the people business, and people are our strength and primary asset. Our employees are the ones who deliver what we promise to our clients on a daily basis. From senior management to our line employees, we strive to show UG2’s core values as an organization in every client interaction we have and service we provide.

Our “people first” focus is grounded in the following key practices:

  • Recruitment
  • Retention
  • Training and Talent Development
  • Employee Relations

Process:
UG2 addresses business problems and opportunities through an ‘as-is’ and ‘to-be’ situational analysis process design. UG2 believes that the development and execution of industry-leading solutions and services comes from disciplined and methodical planning processes. Exceptional client service and retention is achieved by a commitment to process design and continuous improvement. UG2 believes that effective processes and standard operating procedures, coupled with timely performance measurements, enable UG2 and the client to achieve optimal execution and a long-standing partnership.

We are recognized for being citizens of each client’s industry. We deliver leadership and support services that focus on quality, safety, and performance management as the cornerstones of our service delivery model.

UG2 strives to be the industry leader in client-driven technology solutions, Green Cleaning programs, and other sustainability and energy services. We deliver a programmatic and structured approach to achieve operational excellence that is second to none.

Innovation:
Innovation plays a vital role within our service delivery model, most importantly in our technology and client-facing teams. UG2 maintains a dedicated client solutions team that is responsible for managing effective and risk-free transitions and production support services. Our client-facing team deploys the necessary process design and technology toolkits as a part of each client startup. They also play a key role in our account management model, bringing forward new market-leading ideas and solutions.

UG2 also “practices what we preach” when it comes to our outsourcing strategy for our technology and back office support. This includes utilizing ‘best of breed’ market solutions to address unique client requirements. UG2 has outsourced our back office support services, through a Business Process Outsourcing (BPO) arrangement, to McGladrey LLP, based in Boston, MA. UG2 also leverages a fully cloud-based technology strategy to minimize our capital investments and support costs. Some additional value-add solutions that are in our UG2 toolkit include:

  • Computerized Maintenance Management Systems (CMMS)
  • Private and secure web based Account Management portals
  • Performance Management dashboards
  • Quality Management solutions (CompuClean Toolkit)
  • Mobility solutions
  • LEED and Energy Star certifications
  • Facility Condition Assessments and Yearly Facility Audits
  • Utility Monitoring and Tracking
  • Technology Alliances and Partnerships

Leadership

Our senior management team has deep, proven experience in the facility business, working together closely to foster a family-like relationship with our people and our clients
Louis J. Lanzillo, Jr.
Chief Executive Officer
John F. Correia
SVP of Operations
David A. Giamichael
Vice President and General Manager
Michael F. Salmon
SVP of Business Development
Scott R. Burnell
Sr. Director of Technical Services
Robert Ryan
Director of Operations
Chuck Restivo
Vice President of Operations
Jeffrey P. Peterson
SVP of Strategy and Innovation
Janet Guisti
Office Manager
David Thompson
Operations Manager
Armando Lezama
Operations Manager
Tara Leverone
Finance Manager
Robert A. Desaulniers
Business Development and Operations Manager
Jose C. Monteiro
Operations Manager

Why UG2

UG2 is committed to developing long-term client business relationships built on our seasoned management team and outstanding service delivery culture
  • The UG2 team has 250+ years of combined industry experience and a reputation for being citizens of our clients’ industries and working harmoniously to deliver exceptional results.
  • Senior management has worked together for 20+ years, creating a family type relationship with staff and clients, and is recognized for Industry-leading retention rates and unparalleled integrity.
  • UG2 is privately held and based in Boston, MA. We make decisions on a timely basis and invest in our business and people with a long term view following the “Golden Rule,” treating our staff with respect and transparency.
  • Actively involved local ownership is creating the new benchmark of excellence for service and client satisfaction that all others will be measured against.
  • We are committed to continuous improvement and never rest on our laurels. We understand that complacency leads to mediocrity.
  • Our people, process and innovation mantra serves as the foundation for how we address each of our client’s needs. We incorporate an ‘as is’ and ‘to be’ situational analysis, customizing our solutions to achieve and maintain operational and programmatic excellence.
  • We are your partner and will work as an extension of your team. We stand committed to developing the strongest client relationships and the highest service delivery benchmarks in the marketplace.

News

Learn about our latest initiatives, value-add innovations and most recent client successes

Client Brands

Our management team has over 250 years of combined management experience in the various markets we serve. UG2 currently provides facility services to our existing client base and their respective portfolios throughout the New England marketplace. Some of UG2’s current client references include the following:

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